What is ISO 9001:2015?

The Quality Management System Standard ISO 9001 has been used by Financial Organizations for many years. ISO 9001:2015addresses issues such as the strategic importance of Context in Clause 4 and Planning and Risk in clause 6 together with the advances in the use of technology (clause 7.1.3). There are many other critical issues such as regulatory compliance which are addressed in the standard. ISO 9001:2015 aligns with ISO 27001:2012, Information Security Managementwhich addresses the issue of PIC Compliance. Quest brings years of experience with standards to enable you to achieve registration.

How can ISO 9001:2015 help your organization?

ISO 9001:2015 takes you into running your organization as a management system. System thinking enables you to integrate the many processes in your organization and ensure they are linked. Linkage is vital. One of the fundamental principles of system thinking is that a small event at the front end of a system can lead to major consequences at the delivery end. If that event is an incorrect requirement or missing data at the client interface, the delivery result could be disastrous. An integrated Management System significantly reduces the chance of that happening. 

How can Quest Help?

Quest experience in ISO 9001:2015, make us a ideal fit for working with the Financial Sector. Quest support in developing the Leadership Role speeds up the process significantly. We enable you to set measurable objectives in areas such as environmental scan and strategic priorities (clause 4), project performance (clause 8) and risk management (clause 6). The unique Internal Audit approach which Quest follows secures widespread employee involvement in the quality system.International Credit Experts established a framework for fast growth using the standardandPartners in Credit simplified procedures. Credit Bureau of Canada who had a major Telecom provider as a potential customer secured that customer as a result of rapid manual development by Quest.

Quest Experience in the Financial Sector

The consulting arm of the world’s largest financial institution, America International Group (A.I.G.), selected Quest from among 26 consulting firms it evaluated. The choice was based on the ability of Quest to address ISO 9001 from a Leadership perspective and the ability of Quest to provide linkage in three different business units. Credit Union Central is a National Trade Association for Credit Unions and had a Strategy to be the ‘Best Trade Association’. Achievement of registration to ISO 9001 was one of the drivers in the Strategy for becoming the ‘Best Trade Association’.

Our other Experience

Our broader experience of standards such as ISO 27001 enables us to address the important security issues of the Financial Sector. As global leaders in Innovation Management, Quest has been deeply involved in developing ISO 56002, the guidelines on Innovation Management. We bring that innovation experience to the table with all our work in the Financial Sector, most particularly in the trending of new technology in areas such as Big Data, Machine Learning and Artificial Intelligence.