What is ISO 9001:2015?

The Quality Management System Standard ISO 9001 has been used by Distribution Organizations for many years. The introduction of ‘service’ in ISO 9001:2015 has made the standard much easier to apply in distribution. Unless an organization is a third-party warehouse the sales function (clause 8.2) is critical and linking this to Operational planning (clause 8.1) and internal and external logistics (clause 8.5) is essential. The strategic importance of Planning and Risk (clause 6) and the increasing use of technology in areas such as inventory monitoring (clause 9.1), come with many other critical issues such as regulatory compliance, all of which are addressed in the standard. Quest brings years of experience with the standard to enable you to achieve registration.

How can ISO 9001:2015 help your organization?

ISO 9001:2015 takes you into running your organization as a management system. System thinking enables you to integrate the many processes in your organization and ensure they are linked. Linkage is vital. One of the fundamental principles of system thinking is that a small event at the front end of a system can lead to major consequences at the delivery end. If that event is a missing requirement or missing data at the customer interface, the delivery result could be disastrous. An integrated Management System significantly reduces the chance of that happening. 

How can Quest Help?

Quest experience in ISO 9001:2015, make us a perfect fit for working with Distribution Organizations. Quest support in developing the Leadership Role speeds up the process significantly. Daltco, an Electrical Distributorset measurable objectives in areas such as inventory turn, returns and customer satisfaction. In the technology sector we enabled fast growing companies such as Motion Micro and J-Squared to scale by setting objectives in On-time delivery, RMA and supplier performance. J-Squared was assisted in transitioning to the Aerospace sector with AS 9120 (Distribution) together with the addition of a design process.The unique Internal Audit approach which Quest follows secures widespread employee involvement in the quality system.

Quest Experience in Distribution Organizations

C.N. Cargoflowas concerned about employee involvement. "ISO 9001 in the Workplace" training was developed in conjunction with this client. The training ensures the involvement of supervisory and operational staff who are essential to the success of the ISO 9001 initiative. The Canadian Distribution Center of Cincinnati Milacronwas taken to successful registration showing how the Quest methodology works very well in a small business environment. Romarc Logistics handles distribution for a major international food brand and the employee involvement in procedure development enabled them to produce simple, easy to follow procedures. JL International became a distributor for Lipton Foods as a result of ISO9001 registration.

Our other Experience

Our broader experience of standards such as ISO 45001, Health and Safety enables us to address the important safety issues of Distribution Organizations. As global leaders in Innovation Management, Quest has been deeply involved in developing ISO 56002, the guidelines on Innovation Management. We bring that innovation experience to the table with all our work in Distribution Organizations, most particularly in the trending of new technology in areas such as Big Data, Machine Learning and Robotics.