What is ISO 9001:2015?

The Quality Management System Standard ISO 9001 has been used by Information Technology for many years. ISO 9001:2015addresses issues such as the strategic importance of Planning and Risk in clause 6. There are many other critical issues such as regulatory compliance, vital for success, which are addressed in the standard. The standard aligns with ISO 27001:2012, Information Security Management. Quest brings years of experience with the standard to enable you to achieve registration.

How can ISO 9001:2015 help your organization?

ISO 9001:2015 takes you into running your organization as a management system. System thinking enables you to integrate the many processes in your organization and ensure they are linked. Linkage is vital. One of the fundamental principles of system thinking is that a small event at the front end of a system can lead to major consequences at the delivery end. If that event is an incorrect requirement or missing data at the client interface, the delivery result could be disastrous. An integrated Management System significantly reduces the chance of that happening.

How can Quest Help?

Quest experience in ISO 9001:2015, make us a perfect fit for working with the Information Technology. Quest support in developing the Leadership Role speeds up the process significantly. We enable you to set measurable objectives in such wide-ranging areas as innovation, risk, and call backs. We enabled fast growing companies such as Motion Micro and J-Squared to scale by setting objectives in On-time delivery, RMA and supplier performance. J-Squared was assisted in transitioning to the Aerospace sector with AS 9120 together with the addition of a design process. The unique Internal Audit approach which Quest follows secures widespread employee involvement in the quality system.

Quest Experience in Information Technology

I.B.M Solution Delivery Services was the first of a number of successful IBM registrations facilitated by QUEST. Registration showed many business improvements and resulted in an effective internal audit program. The Software Design Operation and Call Centre of BlackBerry, one of the World’s Leading Innovators in Technology, developed their Management Systems using Quest Guidance and strengthened the linkage between processes enabling the Leadership to adopt a System approach to management. Nulogix, an IT repair company had enjoyed rapid growth resulting in business controls becoming stretched. Quest ensured that by using ISO 9001 the company was able to strengthen it controls and continue its growth. I.B.M. Customer Service, anationwide customer service organization obtained a series of registrations. The strategy required avoiding work duplication at multiple sites but at the same time ensuring involvement and 'buy in' of all persons. The unique I.B.M. Call Center was included in the registration.

Our other Experience

Our broader experience of standards such as ISO 27001 enables us to address the important security issues of the Information Technology. As global leaders in Innovation Management, Quest has been deeply involved in developing ISO 56002, the guidelines on Innovation Management. We bring that innovation experience to the table with all our work in Information Technology, most particularly in the trending of new technology in areas such as Big Data, Machine Learning and Artificial Intelligence.