ISO 9001:2015 is designed for today’s business, has less documentation and focusses far more on customer service. It embraces business strategy by addressing opportunity and risk. Quest was one of the first consulting firms to take a company without previous ISO registration to ISO 9001:2015. If you are registered to ISO 9001:2008, Quest will show you how to make a smooth transition to ISO 9001:2015.

ISO 9001: 2015

The ISO 9001 revision for 2015 has a structure which is now common to all ISO Management Systems, whether the system is for Quality, Environment, Health and Safety or IT Security. This means that organizations with more than one management system have a much easier task integrating their systems.

The standard has been written to specifically address services as well as manufacturing and has far fewer prescribed requirements and no automatic exclusions.

The ISO requirements start with a clause ‘The Context of the Organisation’ which asks us to look at what are the external and internal issues impacting an organisation. Right away this draws us into Strategic Planning and engagement of Leadership.

Risk-based thinking then requires us to identify which issues, both external and internal, have the greatest risk for the organization. There is a very logical flow as the standard then asks us to  

mitigate the higher risks. This means applying prevention to these risks and we have choices on how to do this. Traditionally this would have been done by writing procedures. Today we can mitigate risk with far more choices such as using technology (software), developing our peoples competencies or the use of simple checklists.   

This means there are far less documentation requirements and the terms ‘documents’ and ‘records’ in the previous standard are replaced with ‘Documented information’ which gets us thinking about information and information flow.

A management system is a ‘set of interrelated or interacting elements’ and for it to be effective, information must flow between people and between processes. Information flow is the lifeblood of our organization.